If you noticed a deviation you can register it by tapping “Register a deviation”.
How to register deviation on age-restricted items?
To register deviation on alcohol you need to chose option Partially and then Goods containing alcohol were not delivered.
If you already on Delivery Restriction screen you can just click <- Back from top left corner to go back to previous screen from which you can register a deviation.
List of the deviations
First you register if the goods were delivered - you can choose option:
"All" if all goods were delivered but you still see a need to register deviation for example when:
QR code is damaged
You agreed with customer to place goods outside and customer has confirmed with SMS
You delivered orders earlier with customer's consent
Customer signature is not possible to be collected
Other reasons which can be described in input field
"Partially" if only some of goods were delivered, for example when:
The orders are delivered but some goods were missing
You couldn't deliver goods containing alcohol
Customer has refused to accept some goods
Other reasons which can be described in input field
"None" if
Customer requested delivery to be rescheduled
It was not possible to deliver goods
Goods were damaged
Other reasons which can be described in input field
